Frequently Asked Questions : RENTAL KIMONO ROSE - Kyoto Japan

About reservation

Q.How to reservation?

Reservation can be made by reservation form, e-mail, phone.
In case of e-mail or reservation form, reservations are accepted from 3 months ago to 2 days ago.
In case of phone, reservations are accepted until the day.
If you are in a hurry or if you are over 11 people, please make a reservation by phone.

Kimono rental
When you came to the storeon the day of reservation please pay.

Location shooting
For location shooting, please pay 3,300yen in advance.
After reservation contact, we will send a payment method e-mail from our shop so please pay by bank transfer or credit card.
After confirming the booking fee, an official reservation will be made.
When you came to the storeon the day of reservation please pay the balance.

Saturdays, Sundays, holidays, March to May, September to December are crowded.
Please make a reservation early.
Such as availability, please feel free to contact us!

Q.Can I use it without reservation?

Yes, it is possible, but the person who made the reservation will take precedence.
When it is crowded, you may have to wait.
Please make a reservation early.

Q.Can I change the reservation?

Yes, please contact us as soon as possible.

Q.Can you make a reservation for a such a large group?

If you are more than 11 people please make a reservation by phone.

Q.Can I make a reservation outside the opening hours such as early in the morning?

I‘m terribly sorry, we can't do that.

Q.When I was late for the appointment time?

In addition to you, there are many people who have reservations before and after.
So, as you arrive late, the order of dressing may change.
In the case of location shooting, the shooting time may be shortened.
If you are delayed significantly, there is a possibility of cancellation.
Please let us know as soon as possible when you may be late.

Especially in Kyoto the road is very crowded on Saturdays, Sundays, holidays, March to May, September to December, it takes time to move by car.
There are times when the bus is full of people and you can not get on at once.
It’s better to give yourselves a little extra time when moving around.

About CANCEL

Q.Can I cancel it?

Yes. Cancellation fee will be charged.

Kimono rental
8days before : No charges
7days before : 50%
3days before : 80%
on the day : 100%

Location shooting
Deposit 3,300yen

About SHOP

Q. Where is the nearest station?

Keihan Line "Gion-Shijo Station" 13-minutes(1.1km) walk
From Gion Shijo station follow along Shijyo-dori toward Yasaka Shrine, Turn right on Higashioji-dori Street, Turn right at kodaiji Minamimon-dori Street intersection (Stone torii), after going through the torii and going up a slope for about 100m, there is a white building of our shop on the right side.
Hankyu Kyoto Line "Kawaramachi Station" 16-minutes(1.3km) walk.
Keihan Line "Kiyomizu-Gojo Station" 16-minutes(1.3km) walk.
JR each line "Kyoto Station" by taxi 14-minutes.
Kyoto City Bus 100, 206, 207, 80 series "Higashiyama-Yasui" 2-minutes walk.
Please visit Access page.

Q. How do you explain it to a taxi driver?

Please say "I would like to go to Kodai-ji Temple, I would like you to pass through the stone torii at Kodaiji Minamimon-dori Street intersection from Higashioji-dori Street."

Q. Is there a parking lot?

We do not have a parking space. I‘m terribly sorry.
Several coin parking is nearby.
Please visit Access page.

Q. When is the regular holiday?

It is an irregular holiday.

Q. Are there someone speak English?

Yes, a little bit.

About payment

Q. What payment method do you accept?

Cash and credit card (VISA, MASTER, JCB, AMEX, Diners, DISCOVER, MUFG, DC, UFJ, NICOS, UC, SAISON, UnionPay).

Q. When should I pay?

Kimono rental
When you came to the store on the day of reservation please pay.

Location shooting
For location shooting, please pay 3,300yen in advance.
After reservation contact, we will send a payment method e-mail from our shop so please pay by bank transfer or credit card.
After confirming the booking fee, an official reservation will be made.
When you came to the store on the day of reservation please pay the balance.

Q. Are there any additional charges besides each plan?

Kimono rental
Hair and makeup by staff, location photography will be charge separately.

Location shooting
In the case of a tourist plan, up to 10 people can be photographed within the price.
Kimono rental fee, photographer's booking fee, prices of shrines and temples will be charged separately.
If you use a taxi it will be your payment.

About Children

Q. What sizes are there?

Size is about 1 year old to 150cm (59 in), more than 160cm (63 in) please use the adult's plan.
We do not have casual kimono for under 1 year old. I‘m terribly sorry.

Q. Are there hair accessories and bags for children?

Yes, we have. There are lots of Japanese cute hair accessories.
Any other there are some bags and sandals that looks good in a kimono.
All can be used free of charge.
Extra fee will be charged if the staff does hair set.

Q. What if children do not like Japanese sandals?

Japanese-style sandals for children are easy to wear, but there is no problem even if you wear general shoes.

Q. Can you keep stroller?

Yes, we will keep it.
However, please be sure to keep expensive items and valuables yourself.

Q. If the child suddenly got sick on that day, do I need a cancellation fee?

In the case of kimono rental, no cancellation fee is required.
Please give priority to the physical condition of the child.
In the case of location shooting, a deposit of 3,300yen is required. I‘m terribly sorry.
Please be sure to contact us in case of cancellation.

About rental

About rental system

Q. Do I need any preparation?

For women
You do not have to prepare anything. So please come to our shop with empty hands.
Brassiere recommendation is non-wire type, bralette, sports bra. It also sells at the store.
Panties recommendation is low rise type.
In winter, it is better to have bring a wider neckline or V-neck T-shirt, leggings or spats.

For men
You do not prepare. So please come to our shop with emptyhands.
In winter, it is better to have bring a wider neckline or V-neck T-shirt, leggings or spats.

Q. Is there a hair accessory or bag?

Yes, we have. There are lots of Japanese cute hair accessories.
Any other there are some bags and sandals that looks good in a kimono.
All can be used free of charge.
Extra fee will be charged if the staff does hair set.

Q. Can you keep clothes and luggage?

Yes, we keep baggage and your clothes for free.
However, please be sure to keep expensive items and valuables yourself.

Q. Is it possible to rent kimono even in the rain?

If it is light rain, there is no problem.
However, in case of heavy rain, heavy snow, typhoon is a possibility of cancellation. I‘m terribly sorry.

Q. What time should I return to the store?

Please be sure to return by 17:30 that day.
Luggage can not be returned after 17:30.
If you can not return the kimono on that day, Please say "I'd like to use the next day return extra (free)" by 17:30.
In the case of returning the next day, please return it by 17:00 the next day of rental.
* The next day return will be basic free / Summer kimono plan, Antique kimono plan +1,100yen / other silk kimono +2,200yen (Per person)

Q. I'd like to use the night as well, but can I return it the next day?

Yes, In the case of returning the next day, please return it by 17:00 the next day of rental.
In the case of returning the next day, please return it by 17:00 the next day of rental.
* The next day return will be basic free / Summer kimono plan, Antique kimono plan +1,100yen / other silk kimono +2,200yen (Per person)

About kimono and yukata

Q. What kind of kimono do you have?

We have variety of kimono.
Reasonable type, famous designer's kimono, luxurious kimono, mens kimono, childrens kimono, Yukata (summer kimono) etc.
There are also expensive clothes for official occasions. (Inquiries and reservations are required)
High quality kimonos such as silk and wool may have fewer types of sizes.
If you have any questions, please feel free to contact us.

Q. What size of kimono and yukata and sandals do you have?

Various sizes are available. Kimono for men is available up to 3L.
If you have any questions, please feel free to contact us.

Q. Can I wear a kimono during pregnancy?

If you are pregnant, it is possible if you are 5 months pregnant.
Please note that we do not assume any responsibility for use during pregnancy.

Q. Can I choose Kimono which I want to wear in advance?

You can choose it. It costs + 550yen as a commission.
When you came to the store on the day of reservation please pay.

Q. Can I rent multiple pieces of the same kimonos?

There is only one piece of most kimono, it is difficult. I‘m terribly sorry.

Q. Are there any tips to keep wearing kimonos beautifully?

Please extend your spine and walk with a small stride.
If possible, please do not raise the arm higher than the shoulder.
When sitting, please sit shallow and turn your toes inward.
Panties recommendation is low rise type.

Q. Are there any tips for keeping warm in the winter?

When you feel chilly or cold, you can use stole(free), Haori (Women: Free with all plans except the polyester plan / Men: Free with all plans / limited), fur(330yen), beret(330yen).
In winter, it is better to have bring a wider neckline or V-neck T-shirt, leggings or spats.

Q. Are there any tips for keep me cool in the summer?

Please fan your armpits with a Uchiwa or Sensu(japanese hand fan).
In summer, it is better to have bring a Handkerchiefs, drinks, salt candies.

Q. What happens if you dirty the kimono?

In the case of polyester kimono, we do not charge you for cleaning of soiled in the daily life.
However, for an irreparable damage (cigarette,burn etc.) we will charge you.
Also you lost some items, too.

- In the case of silk fabrics such as Furisode kimono or Vintage kimono -
Because silk kimono is delicate, if there is dirt, mud splashes, or wetness, a laundry fee will be charged.
Do not shake perfume or hairdresser spray over kimono. Please be careful not to get wet in the rain.

About dressing, hair and makeup

Q. I am worried because I wear a kimono for the first time.

Don’t worry. Professional staffs helping you get dressed.

Q. How long daes it take to get dressed?

It takes about 40 minutes. (The busy season may take some time)

Q. Are there hair accessories?

Yes, we have. There are lots of Japanese cute hair accessories.
All can be used free of charge.
Extra fee will be charged if the staff does hair set.

Q. Can I ask staff to hair set or makeup?

Hair set (+1,100yen), Furisode hair set (+3,300yen), Make up (+3,300yen) is extra.
Since our shop is also doing Oiran experience photo studio, there are experienced staff of hair set and makeup!
We will make a nice hair style that fits kimono. Children's hair set is also available.
We are good at beautiful make-up. People who take a location shooting extra are especially recommended.

Q. I have short hair, can you style me matche with kimono?

Short hair become gorgeous only by making some curls in the top part.
If you have certain length, we can style you.
Please feel free to contact us.

About location shooting

About photographer

Q. What kind of cameraman are there?

Please visit The Location Shooting Site : Cameraman (Japanese version only).

Q. Can photographers be appointed?

Yes, please be sure to specify at the time of reservation. Appointment on the day is quite difficult.
The appointment fee from 3,300yen.

Q. Can I change photographers on that day?

I‘m terribly sorry, but we can not change it.

About photograph data

Q. Can I get photo data for free?

Yes, you can get all photo data for free!
We will send you the download address by e-mail.

Basically, all photos are color corrected and sent a month later (a month and a half during peak season), free of charge.
If you are in a hurry, we will send you color corrected photos by 24:00 the next day (within a week during peak season). It will cost +3,300 yen extra.

If you need USB and SD card, we sell it for 1,100yen.
In addition, it will be +3,300yen if you wish to hand over on the day.

Q. There are scars and scratches on the face and body, can you retouch the data?

Yes. It is possible. Please feel free to contact us.

Q. Can I publish photos on blogs and SNS sites?

Wow, Thank you so much!
Instagram's hash tag is #rentalkimonorose.

About shooting location

Q. What happens when it is raining or bad weather?

If it is light rain, there is no problem.
However, in case of heavy rain, heavy snow, typhoon is a possibility of cancellation. I‘m terribly sorry.
In that case, we will refund the deposit of the location shoot.

Q. How do you move from shops to shooting locations?

In the case of Higashiyama plan, it is on foot.
In the case of Gion plan, we will move by taxi.
The taxi fare will be paid by the customer.

Q. When is the beautiful period of cherry blossoms in Kyoto city?

It is roughly from late March to early April. However, it varies widely from year to year.

Q. When is the beautiful autumn leaves in Kyoto city?

It is roughly from November to early December. However, it varies widely from year to year.

Q. Is it possible to shoot in places other than specified?

Basically we can not accept it. I‘m terribly sorry.

About location shooting

Q. I am worried because I am not used to being photographed.

Don’t worry. Most customers are not used to shooting.
While taking a sightseeing in Kyoto, I will take pictures fun.
Please leave it to me.

Q. Is it possible to request a cut or a pose that I want to shoot?

please feel free to contact us! We will respond to requests as much as possible.
However, it may not be possible to respond to the request depending on the situations and time of the spot, the weather, the degree of crowding, and the contents. I‘m terribly sorry.
Please visit Location photo gallery (Japanese version, Google Translate available).

Q. Can I eat or shop along the way?

Yes. It is possible.
However, please note that eating and drinking and shopping time are also counted as shooting time.
If you enter a cafe and need photographer food and drinks, it will be your payment.

Q. Can I take a break if I get tired on the way?

Yes. Please tell the photographer if you get tired.
However, please note that break times are also counted as shooting time.
If you enter a cafe and need photographer food and drinks, it will be your payment.

Q. Can I bring a friend or family other than the target person?

Yes. It is possible.

Q. Can I bring my own Kimono and request only for location shooting?

Yes. It is possible.
Prices vary depending on the type of kimono, please feel free to contact us.

Q. Can I bring my own shooting props and use them?

Please feel free to contact us.

Q. Is it possible to use only location shooting?

Yes. It is possible.

Q. Can I return this?

Sorry, We can not accept returning and refunds.

Q. Is it possible to take pictures at a shrine or a temple?

Some shrines and temples may not be able to take pictures.

その他 Others

Q. Are there restaurants and sightseeing spots recommended near the store?

There are nice shops unique to Kyoto such as "Kodaiji Manjirou" and "Gion Hanasaki" at the restaurant with delicious Japanese dishes!
Please visit RENTAL KIMONO ROSE BLOG : Kyoto Tourist Information (Japanese version, Google Translate available).